Privacy Policy

1. Information We Collect

FlowGuard Asset Protection collects the following information to provide water leak detection and alert services:

• Contact Information: Email addresses and phone numbers of maintenance technicians, supervisors, and property managers
• Property Information: Property names, addresses, and device installation locations
• Incident Data: Leak detection timestamps, response times, resolution data, and system performance metrics
• Device Data: Sensor status information including battery levels, signal strength, and operational status

2. How We Use Your Information

We use your information solely for the following purposes:

• Sending leak detection alerts via email, SMS, and voice calls
• Tracking incident response times and system performance
• System monitoring, maintenance, and technical support
• Service improvement and analytics
• Compliance with legal obligations

3. Data Protection and Security

We protect your data through:

• Encrypted database connections and secure data transmission
• Secure authentication systems for all platform access
• Access controls limiting data access to authorized personnel only
• Regular security audits and system updates
• Industry-standard security practices and protocols

4. Data Sharing and Disclosure

We do NOT sell, rent, or share your personal information with third parties except in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted service providers who assist in delivering our services (email delivery, SMS messaging, hosting providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to affected users

5. Your Privacy Rights

You have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from SMS and email alerts at any time (see our SMS Information page for details)
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at mazen@flowguardprotection.com

6. Data Retention

We retain incident data for 12 months for analytical and reporting purposes. Contact information is retained for the duration of your service agreement. Upon termination of service, data is retained for 90 days before permanent deletion, unless longer retention is required by law.

7. Cookies and Tracking

Our website uses minimal cookies for essential functionality only. We do not use advertising cookies or third-party tracking. You can disable cookies in your browser settings, though this may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by updating the "Last Updated" date at the top of this policy. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us: