From Detection to Resolution in Minutes
FlowGuard's incident command system gives your team the tools to respond faster and smarter.
Sensor Detects Moisture
FlowGuard deploys two types of sensors tailored to your property's risk profile. Spot sensors sit on the floor in boiler rooms, mechanical closets, and under risers — catching pooled water immediately. Rope sensors run along the perimeter of high-risk zones for continuous linear coverage.
Critical zones trigger immediate escalation. Standard zones allow a short buffer before alerting. Every placement is scoped to your building during installation.
Multi-Channel Alerts Fire Instantly
The moment a sensor triggers, FlowGuard fires alerts across three channels simultaneously. Your maintenance team receives an email with incident details, an SMS with a direct command link, and — for critical zones — an automated voice call.
All of this happens in under 60 seconds. No dashboards to check. No apps to open. Your team gets notified wherever they are.
SMS Incident Command
FlowGuard's SMS command system lets your team manage the entire incident lifecycle from their phone — no app, no login. Reply ACK to acknowledge, ROUTE when en route, SITE when on-site, and CONTAINED when resolved.
Every reply is timestamped and logged. If no one responds within the escalation window, FlowGuard automatically moves up the chain.
Boiler Room — CRITICAL
Incident: A3F2B1C8
Reply ACK to acknowledge
Reply ROUTE when en route.
Reply SITE when on site.
Reply CONTAINED when addressed.
3-Tier Escalation
If your maintenance tech doesn't acknowledge within 5 minutes, FlowGuard auto-escalates to the supervisor or backup contact. No response from Tier 2 after 5 more minutes triggers an immediate Tier 3 alert to the property manager — no further delay.
Each tier receives the same multi-channel alert package. The escalation chain is fully configurable per property and per incident type during your onboarding.
Auto-Resolution + Audit Trail
When the sensor dries, FlowGuard auto-resolves the incident and sends a confirmation email and SMS to all responders. No manual close-out required.
Every action — detection, acknowledgment, routing, resolution — is timestamped and stored. Insurance-ready reports are generated automatically and available on demand.
Proactive Monitoring, Not Just Reactive Alerts
FlowGuard watches your sensors 24/7 — not just for leaks, but for the conditions that cause them.
Offline Sensor Detection
If a sensor goes offline, you get alerted immediately — not when a leak goes undetected because your sensor stopped reporting.
Low Battery Alerts
Sensors report battery levels continuously. Low battery warnings go out before you ever lose coverage.
Freeze Risk Monitoring
Temperature drops near exposed pipes trigger early freeze warnings so your team can act before pipes burst.
See which package is right for you
Monitor, Protect, or Respond — every tier runs on the same platform.
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