The FlowGuard Workflow
How FlowGuard Detects, Routes, and Resolves Water Events
FlowGuard combines real-time moisture detection, alert routing, maintenance-first response, escalation logic, and insurance-ready documentation in one operational workflow.
01/Detection Layer
Moisture-Sensing Formats Detect Water at the Point of Risk
FlowGuard deploys spot, rope, and low-profile sensor formats, selected per zone based on the property's risk profile. Spot sensors sit at critical equipment and high-risk utility areas to catch pooled water. Rope sensors provide linear coverage along perimeter, wall, and pipe-adjacent risk zones. Low-profile sensors are used where discreet placement and surface-level detection are important.
Response thresholds vary by zone — critical zones trigger immediate escalation, standard zones allow a short buffer. Every placement is scoped to the building during install.
02/Alert Routing Layer
Alerts Route Across the Response Chain in Under 60 Seconds
The moment a sensor triggers, FlowGuard dispatches email, SMS, and — for critical conditions — voice alerts across your maintenance-first response chain. Property-specific routing rules decide who gets notified, in what order, and on which channels.
Responders can act immediately without logging into the platform. Maintenance can acknowledge, route, arrive on site, and contain the issue directly from their phone, while FlowGuard records every action in the dashboard automatically.
03/Responder Layer
Respond by Text. No App Required.
Your team runs the full incident lifecycle over SMS — without logging into the platform. Reply ACK to acknowledge and take ownership, ROUTE when en route, SITE when on site, and CONTAINED when the source is controlled.
Every command is timestamped, attributed to a responder, and written to the incident record. Ownership transfers cleanly between tiers when escalation fires — the next responder sees every prior action.
04/Escalation Layer
Escalation Moves the Incident Forward Automatically
No one chases an unanswered alert. If Tier 1 doesn't respond inside the property's configured window, Tier 2 is paged automatically. If Tier 2 doesn't respond, the chain moves to Tier 3 — without delay, without a human in the loop.
Every tier receives the full incident context — detection time, location, severity, any responses already recorded — so handoffs are clean and responders aren't re-diagnosing a live event.
Time elapsed since detection
Leak detected
Sensor triggers. Alert fires instantly via email, SMS, and voice call for critical incidents.
Tier 1 — Maintenance tech alerted
Your on-call maintenance contact receives SMS + email + voice call. 5 minutes to respond.
Tier 2 — Supervisor alerted
No response from Tier 1. Supervisor and backup contacts alerted automatically.
Tier 3 — Property manager notified
No response from Tier 2. Property manager contacted immediately. No further delay.
05/Audit Trail Layer
Resolution and Audit Trail Are Logged Automatically
When the sensor confirms dry for the configured resolution window, the incident auto-closes. Responders receive a confirmation. No manual close-out, no forgotten tickets.
Detection, acknowledgment, routing, on-site arrival, containment, and resolution are timestamped and preserved. Every incident produces a claims-ready record on demand — the timeline your carrier expects, without anyone rebuilding it from memory.
Continuous System Health
Proactive monitoring, not just reactive alerts
FlowGuard watches the sensors themselves — not just the conditions they track — so coverage stays real, not theoretical.
Offline Sensor Detection
If a sensor stops reporting, the platform flags it — coverage gaps are surfaced before they become incidents you missed.
Battery Health
Sensors report battery level continuously. Low-battery warnings fire well before any sensor loses coverage.
Freeze Risk Monitoring
Temperature drops near exposed pipes trigger early freeze warnings so maintenance can act before a burst.
See which package fits your property
Protect or Respond — both tiers run on the same operating workflow.
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