FlowGuard Client Portal
See every property, device, incident, and report in one place.
The client portal is where property managers, owners, and maintenance teams watch coverage in real time. Every sensor, every incident, every report — scoped to exactly what each role should see.
Overview
- Home
- Incidents
- Properties
Health
- Scorecard
- Devices
Records
- Reports
- Activity
Portfolio overview
4
Properties
38
Protected zones
0
Open incidents
What needs attention
- Install photo pendingUnit 117
- Repeat-risk zone flaggedMechanical Room
Inside the portal
One login. The whole picture.
Everything FlowGuard knows about your buildings, organized the way the people running them actually work.
Property health
Every building you protect, with live coverage status, protected zones, and what needs attention today.
Incident activity
Open and resolved events with the full response timeline — detection, acknowledgment, on-site, containment, resolution.
Device health
Per-sensor connectivity, battery, signal quality, armed state, and assigned zone across the whole portfolio.
Reports & documents
Monthly summaries, per-incident insurance reports, and quarterly packages — exported from one source of truth.
Scorecard & readiness
A clear read on whether coverage is actually ready — contacts, on-call, install photos, and escalation tiers.
Activity & change audit
A timestamped trail of every action and configuration change — who did what, when, attributed and immutable.
Property view
Open a property and see which zones are monitored.
Each property opens into a clear inventory of monitored zones — mechanical rooms, water heaters, risers, laundry areas, and high-risk unit locations — with the device status attached to each zone.
- Oakridge Apartments Protected
- Unit 204 · Kitchen OnlineStandard
- Unit 302 · Laundry OnlineStandard
- Unit 211 · Kitchen OnlineStandard
- Main Riser OnlineStandard
- Riser Closet OnlineHigh sensitivity
- Mechanical Room OnlineHigh sensitivity
- Boiler Room OnlineHigh-risk zone
- Water Heater OnlineHigh-risk zone
- Laundry Room OnlineStandard
Connectivity
OnlineSensor state
DryBattery
99%Armed
YesDevice readiness
- Provisioned & online
- Assigned to a zone
- Heartbeat healthy
- Battery healthy
- Install photo uploadedPending
Device health
Every sensor accounted for — continuously.
Each device opens into a full profile: connectivity, sensor state, battery, armed status, signal quality, and the zone it is assigned to. Offline sensors, low batteries, and freeze-risk conditions surface before they become coverage gaps.
Coverage stays real, not theoretical — because the portal monitors the sensors, not just what the sensors report.
Readiness scorecard
Know the coverage is ready before you need it.
The scorecard answers one question honestly: if a leak happened tonight, would the response actually work? It checks contacts, on-call coverage, escalation tiers, device health, and install photos — and flags anything that would weaken the response.
No green-light theater. If something is incomplete, it says so.
- Tier 1 contacts configured
- On-call coverage tonight
- Tier 2 backup assigned
- Escalation tiers set
- All devices reporting
- Install photos on filePending
Incidents & audit trail
A complete, ordered record of the entire event.
Every incident opens into a response view with the full timeline and every action attributed and timestamped. The same record feeds the report — no duplicate documentation step.
Detected
0:00
Alerted
0:00
Acknowledged
0:21
En Route
2:38
Contained
14:11
Documented
14:12
Illustrative incident timeline. Actual response times vary by property, staffing, and severity.
Incident resolved — auto-closed after dry confirmation
system02:53 durationPhoto evidence uploaded (6 attached)
maintenanceUnit 204On-site arrival logged
on-callMain RiserIncident acknowledged via SMS
on-callTier 1Escalation tier updated
adminchange audit
Reports & documents
Documentation, generated automatically.
Every incident produces a timestamped record — the same one your team uses during the event and pulls afterward. Export the formats you need, all from one source of truth.
Monthly Summary
System health and incident overview for the period.
Per-Incident Insurance Report
Full lifecycle record for any single event.
Monthly Insurance Package
Every incident for the month in one PDF, cover page included.
Quarterly Package
Three months of documentation for reviews.
Carrier Renewal Bundle
A clean packet to bring into a renewal conversation.
Maintenance Recap
What happened, what was done, and by whom.
FlowGuard documentation is built to support an insurance conversation. It is not a guarantee of claim approval, premium reduction, or coverage — those decisions belong to your carrier.
Status
Incident closedResponse time
33m 09s
6
Photo evidence
Tier 1
Escalation
Full
Audit trail
Incident timeline
Maintenance recap
- Source isolated at unit shutoff valve
- Wet-vac on site, area dried
- 6 photos captured and attached
*Modeled estimate based on response timing and zone risk. Illustrative only — not a claim determination, appraisal, or guarantee of avoided loss.
For the maintenance team
No login required to take action.
The portal is where managers and owners watch coverage. The people in the building respond by text. Acknowledge, route, arrive, contain — every step lands in the same record the portal shows.
See the portal running on your portfolio.
We will walk you through a live incident end-to-end and scope what coverage looks like for your buildings.